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Find resources by subject topic

Quality assurance resources and services

Results 1 - 7 of 7

Using Serious Case Review Quality Markers to support quality

Part of Safeguarding children

This webinar provides an introduction to a set of 18 quality markers for use in children's case reviews and serious case reviews, which were developed as part of the Learning into Practice project. The webinar provides an overview of the rationale for the work, describes how the markers have been developed and how they might be used. The Quality Markers are intended to support commissioners and lead reviewers to commission and conduct high quality reviews. Covering the whole process, the quality markers provide a consistent and robust approach to SCRs and are informed by the existing knowledge base regarding investigations/reviews and organisational learning.

Care Improvement Works

This resource map Skills for Care, SCIE and selected TLAP products and services to the Care Quality Commission’s five questions and key lines of enquiry (KLOEs) during inspection. It has been developed to help managers, owners and care staff identify material to support improvement in areas where they may have concerns, or to review their current practice against recognised good practice.

What does a good IMHA service look like?

Part of Independent Mental Health Advocacy (IMHA)

A self-assessment tool which enables IMHA providers to self-assess their service within a clear quality framework and help them understand what a good IMHA service looks like. The tool lists ten indicators with suggested evidence sources for self-assessment. The quality indicators covered are: values, independence, role clarity, co-production, relationships to other forms of advocacy provision, staffing, equality and diversity, accessibility of the service, relationship with mental health services, and monitoring and self-evaluation. A third column allows IMHA providers to rate themselves using red, amber and green traffic lights. Providers can then summarises their key strengths and areas for development.

A definition of excellence for regulated adult social care services in England

The Care Quality Commission (CQC) commissioned SCIE in 2010 to define excellence in adult social care services in England. This definition was developed in consultation with a range of people who provide and use care services. It also draws on of selected research and examples of quality frameworks in social care. This report provides the definition of excellence and identifies its four essential elements. Three of these relate to improvements in people's lives as a result of using the service: choice and control; good relationships; spending time purposefully and enjoyably. The fourth element relates to organisational and service factors which enable these outcomes to be achieved and sustained. CQC will use this report to help develop its new quality information system for regulated adult care services in England.

Results 1 - 7 of 7

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