Care Act consultancy
Expert support to plan, develop and deliver Care Act implementation plans
Building on experience and practical tools from our Care Act implementation work with leading local authorities, we can help you with focused and personalised support to address challenges within a limited budget.
We support local authorities, ADASS regions and individual care providers to understand and implement the Care Act.
We work with local authorities to implement the Care Act in a cost-effective way to:
- put in place new ways of working that are compliant and flexible enough to respond to changing needs
- ensure that the workforce has the skills and capabilities to respond to changes
- implement assessment systems that are fit for purpose to meet changing demand
- develop the right culture and behaviours to support the Care Act
- evaluate progress on implementation and impact of the Care Act.
We are pleased to be working with SCIE on the ongoing implementation of the changes introduced by the Care Act. We believe it provides a real opportunity to share emerging good practice from the region with the expertise, reputation and access to national good practice that SCIE provide.Richard Harling, West Midland’s Care Act Lead and Director of Adult Services and Health at Worcestershire County Council
Clients often purchase a combination of Care Act consultancy and Care Act training. See our extensive Care Act training offers.
We can support you to:
- build a shared vision with staff and partners of what the Care Act means in your local area and how you can maximise and evaluate the impact
- introduce practical approaches and tools to support Care Act implementation
- engage with partners, users and carers: developing co-productive approaches to re-designing services and securing local support for changes.
Associates and partners
We coproduce our consultancy services with people who use services, carers, local authorities and care providers. Our services are delivered by experts including SCIE staff, associates and partners such as consultancy firm, PPL.
Care Act clients
Birmingham City Council - Care Act Programme Review November 2015Open
Following the initial implementation of the Care Act 2014, Birmingham City Council commissioned SCIE to undertake an external review of the approach taken by the Council in order to be Care Act compliant.
The aims of the review were to recommend the next steps required in order to meet the Care Act requirements and embed its principles around five key areas: assessment and eligibility determination, custodial settings, independent advocacy, personal budgets and transition from children’s to adults’ services.
The review identified whether the Council had put in place the appropriate tools to meet the Care Act duties and to enable staff to embed the Care Act principles in due time.
SCIE’s review, which was carried out over 6 weeks (inc four days onsite), involved:
- 10 interviews with a total of 25 people including Care Act Leads, key players in implementing the changes and operational managers
- 5 focus group attended by more than 35 front line staff
- reviewing almost 60 documents including forms, protocols, procedures, guidance, training material and leaflets.
The final report, which was provided as an action plan, identified:
- findings – strengths and areas of consideration
- traffic light analysis against Care Act 2014 and Regulation duties.
An overview of the findings and recommendations was presented to a forum of 50 people including the Social Care Council lead, the Care Act Regional Lead, the Service Director for Business Change, the Service Director Health and Wellbeing (who commissioned the review) and two assistant directors.
The review is being used by the Council to identify priorities and next for the next six months in order to ensure Care Act compliance and improving outcomes for local people and staff in BCC.
We very much welcome the honesty, clarity and accuracy of this evaluation. The level of support and guidance given by SCIE throughout has been much appreciated. The process has been well managed and co-ordinated; and delivered in an expert manner. The evaluation was flexible, thorough and was undertaken with sensitivity to local pressures and circumstances. Recommendations made have proved to be a good basis for making improvements across our service.
I would encourage other authorities to consider this type of approach to getting an informed external view of their service areas and believe SCIE provide this in an objective and professional way.Alan Lotinga, Service Director, Health and Wellbeing, Birmingham City Council
West Midlands ADASS (August 2015 – March 2016)Open
West Midlands ADASS and SCIE are working in partnership to support implementation of the Care Act in the region. All local authorities and their partners in the West Midlands will be able to access a programme of support and workforce development.
The aims of the programme are to:
- share learning and emerging practice across the region
- learn from SCIE’s national programme of support on the Care Act and innovation in social care
- access SCIE’s national team of experts, case studies and resources.
The aim is to develop joint support at regional, sub regional and local levels to avoid duplication of effort and to share approaches to some of the key challenges posed as part of the introduction of the Care Act.
The programme is still in development and is likely to include a series of events, practice-based learning events, regional networks, webinars and virtual learning networks.
We are pleased to be working with SCIE on the ongoing implementation of the changes introduced by the Care Act. We believe it provides a real opportunity to share emerging good practice from the region with the expertise, reputation and access to national good practice that SCIE provide.”Richard Harling, West Midland’s Care Act Lead and Director of Adult Services and Health at Worcestershire County Council
PPL Consulting (lead) and LB Richmond (January – March 2015)Open
SCIE was commissioned by consultancy firm, PPL, to provide expertise on the Care Act and social care generally in support of their contract to help the London Borough of Richmond to prepare for the Care Act. We helped PPL to develop and deliver a series of workshops with front-line staff and managers, to map out a new end-to-end process that people with care and support needs and carers would go through when approaching the council after 1 April 2015. We identified good practice examples at each stage of the process, and shared these in the workshops, as well as jointly facilitating the sessions, and sense-checking people’s ideas against Care Act requirements.
Once a new system was drafted, we worked with PPL to produce a paper for the council about their options for an improved Resource Allocations System. Finally, we produced a range of new forms to make Richmond’s process Care Act-compliant. We developed initial assessment, reablement, assessment, support plan and review paperwork, that reflected the Care Act’s emphasis on prevention, strengths-based assessment, and assessing eligibility against outcomes and wellbeing. We then tested these with Richmond staff, who tried them with service users and carers, and amended and finalised the forms in response.
Norfolk County Council – Review of progress on Care Act implementation July 2016Open
Norfolk County Council commissioned SCIE to carry out an independent review of the Council’s progress in meeting the principles and duties set out in the Care Act.
The aims of the programme were to:
- identify whether the Council has put in place the appropriate tools (guidance, procedures, policies, etc.) to meet the Care Act principles and duties
- identify the extent to which current practice in Norfolk complies with Care Act principles and duties
- provide recommendations to support the council to promote best practice and consistency at the level required.
The review looked at the Council’s:
- frontline practice and in particular, its approach to assessments and reviews
- assessment and eligibility determination
- Personal Budgets and support planning
- provision of information and advice on Direct Payments
- care and support planning.
The project included:
- a review of Norfolk County Council documentation including policies and procedures
- a review of 30 cases for individuals (service users and carers) who have had an assessment, a re-assessment or a review since 1 April 2015
- input from almost 100 key players (service users, carers, Council staff, care providers, user-led organisations and councillors) through: meetings, focus groups, email, telephone and written responses
- production of a written report, including findings and recommendations
- presentation of findings at a stakeholder workshop.
Norfolk County Council will be working with a group of stakeholders to produce an action plan in response to the review. The report and progress, to date, will be presented to councillors at the September meeting of the council’s Adult Social Care Committee. The development and implementation of the action plan will be monitored by Norfolk’s Making It Real Group, a user-led organisation representing people who receive care and support.
SCIE’s review provides the Council, local residents and other stakeholders with a very valuable analysis of where we are and what we need to do to maintain progress in delivering the requirements of the Care Act. SCIE’s in-depth knowledge of the Act, combined with their inclusive and pragmatic approach to the review has resulted in a clear set of recommendations for us to work with.Catherine Underwood, Acting Executive Director of Adult Social Services, Norfolk County Council
Read SCIE’s review on the Norfolk County Council’s website: