Support with CQC inspections and ratings
Prepare for CQC inspection and deliver improvements post-inspection, with expert consultancy and training for social care providers.
We can help you to assess your current performance, and to develop and deliver improvement plans to help your services to be safe, effective, caring, responsive and well-led.
SCIE’s guides and resources have been providing valuable advice to care providers for years. I welcome the development of SCIE’s practical training and consultancy services to support improvement and embed good practice.Martin Green, Chief Executive, Care England
Support with CQC inspections and ratings
SCIE helps social care providers to prepare for a Care Quality Commission inspection, and to respond to a poor rating.
We work with care providers to develop and deliver their improvement plans – either before or after inspection. The improvement plan may be for an individual service, or it may have implications and benefits for the whole care group.
We tailor the support package to each care providers’ requirements. For example, we help with:
- Policies and procedures: We review and update your policies and procedures in line with CQC and Care Act requirements. For example we can review safeguarding; decision making (MCA); DoLS; whistleblowing; complaints; behaviour and physical interventions; and codes of practice for staff and volunteers.
See more on policies and procedures review
- Site visits and evaluation: We evaluate care services including carrying out interviews and workshops with staff and clients, and report on our findings.
See more on evaluation
- Safeguarding reviews and audits: We review safeguarding policies and procedures, including the criteria for what constitutes an alert, processes for reporting issues, review of near misses, and what has been done as a result of safeguarding reports. We recommend or draft changes to policies, procedures and practice, and also help to establish lead roles for safeguarding, plus internal safeguarding adults boards where required.
See more on safeguarding reviews and audits
- Deprivation of Liberty Safeguards: We review DoLS authorisations within care plans.
- Care plans: We review care plans to check for a focus on personalisation, and check that plans are used, and regularly reviewed and updated.
- Recruitment processes: We review personnel files to check that there was sufficient evidence to appoint, plus we can review the recruitment process for volunteers.
- Training: We run training courses on safeguarding, dementia, MCA, Care Act for staff, managers, volunteers and trustees.
See more on training.
- Recommendations: We present recommendations to senior managers, chairs and trustees as a written report with clear actions and review process
Some of our improvement consultancy clients are outlined below.
Friends of the Elderly (FotE) – Care provider improvement support (January – September 2016) Open
National Charity and Care Group, Friends of the Elderly (FotE), commissioned Social Care Institute for Excellence (SCIE) to develop and deliver improvement support, with a focus on safeguarding and the Mental Capacity Act.
Over the course of nine months, SCIE worked as part of a project team set up by FotE, with residents, families, staff, managers, volunteers and trustees across the Group to:
- systematically review safeguarding practice
- update all safeguarding policies and procedures in line with the Care Act, Mental Capacity Act, Care Quality Commission (CQC) regulatory framework and good practice
- advise on the use of the Deprivation of Liberty Safeguards and the Mental Capacity Act
- review care plans across the group to ensure they were person-centred and managed risk appropriately
- train staff and trustees on good safeguarding practice
- review volunteer policies and training to embed safeguarding best practice
- establish an internal Safeguarding Adults Sub-Committee
SCIE is also providing ongoing support to staff by operating a Safeguarding Concerns Helpline, independently on behalf of FotE; and conducting an annual review of FotE’s refreshed approach to safeguarding.
SCIE consultants used a range of methods including:
- review of care plan templates
- supporting site visits by the project team to speak with residents, their families, frontline staff and managers about their experiences of safeguarding
- desk review of safeguarding policies and procedures and care plan templates
- face-to-face training on safeguarding
- phone line to support residents, families and staff in reporting safeguarding concerns
- staff survey on the use of care plans
- written advice on safeguarding practice and care plans, with clear recommendations on governance, risk management, skills development and processes. This advice was included in the project team’s final report which was presented to the Board and Senior Management Team (SMT).
Impact of SCIE support
FotE contacted SCIE for support following an ‘Inadequate’ Care Quality Commission rating for one of its care homes (The Lawn Residential Care Home) published in January 2016. The improvement programme covered all 14 homes within the Group, and is also supporting improvements in the Group’s eight registered home care services, and its unregulated day care and volunteer led befriending.
As a result of SCIE’s support, FotE has introduced improvements at The Lawn and across the group. For example, they have:
- amended the template and process for care planning
- updated and rolled out new safeguarding policies and procedures
- improved consistency across forms and documents
- revised training, supervision and management practices to further embed safeguarding
- found new ways to communicate safeguarding issues to service users, family members, advocates and other stakeholders
- upgraded their quality monitoring and incident reporting systems
CQC re-inspected The Lawn in July 2016. The care home moved up two scales from ‘Inadequate’ to ‘Good’. The inspector reported:
Care plans had been rewritten and were clear about risks and the care that should be delivered by staff.
People said they felt safe. Staff had received safeguarding training and were able to explain how to protect people from abuse and how to report suspected abuse.
There was a positive and open culture within the home.
Staff said they felt able to raise concerns, and were confident they would be responded to.
Residents and their relatives told the inspector:
Yes, I do feel safe enough, absolutely.
I feel safe and secure here.
I feel happy that there is nothing here to make them feel unsafe.
SCIE worked side by side with residents, staff and management to really get underneath the concerns raised by CQC. We didn’t want this to be a tick-box exercise to simply get a better inspection report – we wanted to embed safeguarding best practice into our culture. SCIE’s expertise has been critical to this. They challenged and supported us in equal measure and as a result staff are better informed, supported and more confident – and more importantly the people who use our services are noticing the difference too. SCIE’s flexible approach has been vital – and we are delighted that they are continuing to provide us with ongoing safeguarding advice through a dedicated Safeguarding Concerns Helpline and an annual safeguarding review. Their continued support is helping the charity to embed safeguarding positively and constructively as a ‘golden thread’ in everything we do.Steve Allen, Group Chief Executive, Friends of the Elderly
Home Instead – policies and procedures review Open
We worked with this home care provider to review and report on a range of policies and procedures – including adult safeguarding.
HC-One – evaluation of Care Assistant Development Programme (October 2015 – June 2016)Open
Care home provider, HC-One, commissioned SCIE to conduct an independent evaluation of their development programme for their senior carers to become nursing assistants.
As part of a strategic transformation of its services, HC-One developed the new role of nursing assistant in order to retain high-performing staff and improve the quality of care. The nursing assistant is a new intermediate role that sits between the senior carer and the qualified nurse. It provides a new opportunity for senior carers to grow their skills, responsibility and pay, while reducing the pressure on nursing staff.
HC-One provides an assessment and training package to support applicants in making the transition to becoming nursing assistants – called the Care Assistant Development Programme.
The aim of SCIE’s review was to:
- evaluate the short-term impact of the Care Assistant Development Programme (CAPD) on the quality and consistency of care
- inform the development, implementation and ongoing evaluation of the Programme
- validate the programme against national good practice markers for the delivery of safe and good care.
Our methodology included qualitative and quantitative research, action research with selected sites and stakeholders, and reviews of key resources. It involved:
- Scoping interviews with stakeholders
- 60 nursing assistants took part in before and after survey
- 42 homes took part in survey of residents and relatives
- 6 qualitative case studies with homes
- 50 interviews with home managers, deputy managers, nursing assistants, senior carers, carers, residents and relatives
- 2 interviews with HC-One stakeholders
- 3 interviews with external stakeholders
- 16 homes took part in analysis of Key Performance Indicators
- Review of key documents
The findings were launched at a care sector seminar, hosted by SCIE, on 13 June 2016.
SCIE also produced two short films about the CAPD from the perspective of a HC-One nursing assistant and a care home resident.
- Read the report and view videos
- Read SCIE press release
- Blog from HC-One’s Alison Innes-Furguhar
- SCIE’s evaluation service
The Care Assistant Development Programme is an enterprising scheme to release the ambition and increase the skills of kind, caring staff. SCIE grasped the potential of this immediately and developed their evaluation in a dynamic and constructive way. This really is promoting social care excellence and I commend their capacity for active, critical friend evaluationsJohn Ransford, Non-Executive Director at HC-One
Right at Home – Policies and Procedures review Open
We reviewed and updated almost 25 policies ranging from governance, safeguarding and record keeping, to recruitment and learning and development. We ensured that their Policies and Procedures not only met legislative and regulatory requirements, but also followed recognised best practice across the sector and ensured that Right at Home retained their internal processes and procedures.
As an industry leading provider of homecare we must ensure that all of our Policies and Procedures are industry leading; and meet the legislative and regulatory requirements. Working with SCIE has supported us in developing high quality internal processes and procedures. The knowledge, experience and guidance from our consultant at SCIE has proven invaluable. We are now superbly confident that our organisations policies and procedures are clear, concise and manageable for all of our teams.Ben Selby, Head of Compliance, Right at Home.