Social Care Institute for Excellence
First floor, Kinnaird House
1 Pall Mall East
London SW1Y 5BP
Telephone: 020 7766 7400
Note: SW1Y 5BP is a new postcode for SCIE’s offices on the first floor. Google Maps and other systems will not recognise this postcode immediately. Please use SW1Y 5AU if you are searching for directions.
Training, consultancy services and speakers
Steve Palmer, Press and Public Affairs Manager
Telephone: 020 7766 7419
Mobile: 07739 458 192
Iris Steen, Head of Marketing and Communications
Telephone: 020 7766 7375
Mobile: 07885 736 643
Comments, complaints or Freedom of Information requests
Feedback about the SCIE website or individual resources
Concerns about a care service
We are sorry, but SCIE is not responsible for complaints about individual services. If you are concerned about a care service, you should:
- raise it with the care provider in the first instance. They should have a complaints procedure that they will follow
- tell the care services department in the relevant local authority
- contact the Care Quality Commission about services for adults
- contact the Local Government Ombudsman if you are not satisfied with how the care provider or local authority has dealt with your complaint.
If you believe a crime has been committed, such as assault, contact the police.
Telephone 999 for an emergency (e.g. a crime is currently being committed).
How to find us
Note: SW1Y 5BP is a new postcode for SCIE’s offices on the second floor. Google Maps and other systems will not recognise this postcode immediately. Please use SW1Y 5AU if you are searching for directions.