SCIE press release
Public mystified by care system: SCIE launches service to help people find appropriate support
23 October 2012
Good news for suppliers of care and support
- Majority of adults unaware of what care is available (59%) and have no idea how much it costs (66%)
- More than two thirds of people say that they are not likely to consider care decisions until they become urgent, increasing the risk of not choosing the best provision
- Social Care Institute for Excellence (SCIE) launches online service Find Me Good Care to help public navigate complex world of care and support
- Find Me Good Care enables care and support providers to explain the wide range of support available for adults, including services that are not required to be registered with the Care Quality Commission
SOURCE: FOR FULL RESEARCH RESULTS, SEE NOTES TO EDITORS.
Today Find Me Good Care launches to help people find the right care and support to suit their needs and lifestyle, whether at a time of crisis or as they plan for the future. Developed by the Social Care Institute for Excellence (SCIE), Find Me Good Care is a comprehensive source of adult social care information and advice, combined with a searchable, comparable directory of care and support services.
Find Me Good Care offers care and support providers the opportunity to promote their services - including those that do not have to be registered with the Care Quality Commission (CQC) - through a well-regarded and promoted online service.
The care system is a mystery to many, with SCIE's research revealing that the majority of people surveyed don't know what options are available to them and two thirds have no idea how much care provision costs. Find Me Good Care has been created to help people take their first steps in seeking the right care - it includes information and guidance on how to choose and pay for care together with a directory of providers.
Find Me Good Care supports the personalisation agenda by increasing awareness of the wide range of services that can support people in their daily lives. Unlike other sites, Find Me Good Care will contain information about services that are not required to be registered with the Care Quality Commission, but can legitimately provide that little bit of help that many people value. For example, befriending services, transport, leisure, cleaning or pet care services.
Find Me Good Care offers care and support providers:
- A basic listing for all services registered with the Care Quality Commission (CQC), together with up to date information about their registration and a link to the most recent CQC report
- The opportunity to promote the wide range of services they offer. They can enhance their listing and include additional information such as details about services and facilities, photographs, films and endorsements
- The opportunity to promote services that are not required to be CQC registered by creating an enhanced listing
- Moderated feedback from people who have used services. SCIE will moderate all feedback and offer care providers the right to reply
- Market intelligence, including information on care searches and web visits. This service is only available to providers who subscribe to an enhanced listing.
- A national and regional PR campaign backed by leading charities such as Carers UK, Turning Point and Mind, care provider associations and celebrity Virginia Wade - former Wimbledon Champion.
Find Me Good Care has been developed in consultation with care providers, councils, people using care and carers. The 70 advice and information topics have been written and quality-assured by care experts. The service has broad sector support including support from: English Community Care Association, Community Catalysts, the National Care Forum, UK Home Care Association and Voluntary Organisations Disability Group.
To date, 260 care providers have subscribed to have an enhanced listing on the site and over 20% of councils have added detailed information about their local systems.
SCIE's Chief Executive, Andrea Sutcliffe, says:
We know that the care system can be confusing and the research has confirmed that most people are unaware of their options - that is why we have created this service. We have brought together comprehensive advice and guidance to help people take those all-important first steps in navigating the care and support system.
Find Me Good Care enables care providers to explain the wide range of care and support that they offer. Care homes and home care services are vital - but so are all those other services that make a difference to people's lives, such as day care services, befriending schemes, advocacy, transport and employment services. Find Me Good Care can help people to be informed users of care and support services.
Dave Eastgate, Chief Operating Officer at Leonard Cheshire Disability, says:
We welcome the launch of the new website Find Me Good Care as it will give people the opportunity to find out more about the range of help and support that is available to them. This includes care at home, residential care, rehabilitation and services which help people live independently in their local community. This resource will enable people to take control of their lives, understand the different options available and make informed decisions about their care.
Almost three quarters think that there is a need for better guidance on care and support and more than eight in ten surveyed said they would welcome a site that helps them understand what their options are.
For more information visit Find Me Good Care or follow @findmegoodcare on Twitter.
Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: firstname.lastname@example.org