SCIE press release
Public mystified by care system: SCIE launches service to help people find appropriate support
23 October 2012
Good opportunity for the NHS to support social care
It has been an absolute minefield finding the right care for my parents
- Majority of adults unaware of what care is available (59%) and have no idea how much it costs (66%)
- More than two thirds of people say that they are not likely to consider care decisions until they become urgent, increasing the risk of not choosing the best provision
- A quarter of adults who already use care provision say they struggled to find appropriate care and now feel they ended up with the wrong type of support.
- Social Care Institute for Excellence (SCIE) launches online service Find Me Good Care to help public navigate complex world of care and support
Range of services on Find Me Good Care, for adults of all ages, shows just how much support is available
if you know where to look.
SOURCE: FOR FULL RESEARCH RESULTS, SEE NOTES TO EDITORS.
Today Find Me Good Care launches to help people find the right care and support to suit their needs and lifestyle, whether at a time of crisis or as they plan for the future. Developed by the Social Care Institute for Excellence (SCIE), Find Me Good Care is a comprehensive source of adult social care information and advice.
Find Me Good Care offers care and support providers the opportunity to promote their services - including those that do not have to be registered with the Care Quality Commission (CQC) - through a well-regarded and promoted online service.
The care system is a mystery to many, with SCIE's research revealing that the majority of people surveyed don't know what options are available to them and two thirds have no idea how much care provision costs. Find Me Good Care has been created to help people take their first steps in seeking the right care - it includes information and guidance on how to choose and pay for care together with a directory of providers and the opportunity to provide feedback.
For the NHS, healthcare staff will be able to use Find Me Good Care, to signpost patients and families to reliable information about care and support, following discharge from hospital or other healthcare services. Find Me Good Care can also help to bridge health and social care services.
Specifically, Find Me Good Care will:
- Support discharge processes. Hospital staff, GPs and district nurses will be able to use the service to signpost patients and families to reliable information
- Promote choice. The site will be a valuable tool for GPs and primary care professionals when providing information about care options
- Supports integration of health and social care. The service will help to bridge health and social care services, providing clarity about care and support options, funding arrangements and where to look for help.
- Be useful in planning healthcare provision. Data collected via the website will help to identify what support the public is looking for and where
- Promote community engagement. The service can be integrated into local patient information systems to provide a valuable public resource.
A general lack of awareness, combined with the fact that most people are seeking support at a time of crisis, increases the risk of people ending up with care that is not the most suitable for them; a quarter of adults who already use care provision say they struggled to find appropriate care and now feel they ended up with the wrong type of support. These findings highlight the need for Find Me Good Care to give people better choice and control through reliable information and advice.
SCIE's Chief Executive, Andrea Sutcliffe,says:
We know that the care system can be confusing and the research has confirmed that most people are unaware of their options - that's why we've created this service. We have brought together comprehensive advice and guidance to help people take those all-important first steps in navigating the care and support system.
Planning ahead for you and your family's care needs is something that few people consider doing. However, when the time does come to choose care, be it during a crisis, moving from child to adult services or something that is planned in advance, Find Me Good Care can help. Ultimately, it has been designed as a tool to help people choose support that fits their needs as well as their lifestyle. Needing care services shouldn't challenge who we are as people.
Almost three quarters think that there is a need for better guidance on care and support and more than eight in 10 said they would welcome a site that helps them understand what their options are.
Jude Irwin, who has had to arrange care for her parents, says:
It has been an absolute minefield finding the right care for my parents. They both have dementia and I've never felt very clear about the options available for them. A website like Find Me Good Care would have been really helpful to me; I would have loved a place to go to say: ' These are my circumstances - what are my options.- You don't always get that at social services or the GP.
For more information visit Find Me Good Care or follow @findmegoodcare on Twitter.
Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: firstname.lastname@example.org