NHS Lewisham Clinical Commissioning Group
Lewisham CCG carried out a Proactive Primary Care (PPC) project in 2014, aiming to provide better support to people with long-term conditions (LTCs). A test group of people were called three times over three months by trained "telephoners" using motivational techniques. Calls explored with individuals their current health, their confidence in managing potential deterioration in their condition and health issues they wanted to address. Callers supported people by suggesting ways to tackle any issues and by putting them in touch with local third sector or statutory agencies.