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Results for 'referral'

Results 1 - 4 of 4

Wigan community link worker service evaluation

INNOVATION UNIT

Evaluation of the Wigan Community Link Worker (CLW) service, which was set up as a pilot in 2015 to improve the health and wellbeing of local people by helping them to access community based support and activities. It also helps those referred to use their skills and experience through volunteering. The evaluation, commissioned by Wigan Borough CCG and Wigan Council, aims to gain a better understanding of how the service is working, who is using it and what difference it is making to clients and referring services. The evaluation draws on an analysis of referral data, case studies and qualitative interviews with commissioners, people running services, patients, community link workers and representatives of voluntary and community organisations. Findings report high levels of commitment to the service from stakeholders, with health and care professionals valuing the service and promoting it to colleagues and clients. A total of 784 clients were supported between January 2015 and March 2016. Over half of these clients were over 55, with social isolation and mental health issues the most recurrent presenting issues, along with benefits and financial advice. The service is also used by number of carers. Client stories suggest that CLWs help them to feel supported and able to contribute in their community. The evaluation also found anecdotal evidence of reduced pressure on mainstream services. Recommendations include that the service retains it wide referral and low threshold for access; development of the skills of CLWs as relational workers through peer support and reflective practice; and enlists CLWs, clients and health professionals in co-designing and co-producing the service in the future.

Evaluation of Prevention Matters

APTELIGEN, et al

An evaluation of Prevention Matters, a whole county change programme designed to facilitate access to frontline community services and groups in Buckinghamshire. The programme targets those whose needs are below the substantial need threshold for adult social care, building on a referral system, rather than on direct support. Fourteen Community Practice Workers (CPWs) are aligned to the seven GP localities in Buckinghamshire, and lead on the referral process, from first contact with the users to final review and exit. The CPWs are supported by seven Community Links Officers who ensure that the necessary resources are available in the community to meet users’ needs, including identification of opportunities to build new capacity. A wide network of frontline community services and groups provides direct face-to-face support to users through activities such as befriending, transport, fitness, and lunch clubs. The evaluation found that the potential to maintain independence and delay access to adult social care may be less than originally intended as a result of the complexity of the needs and frailty of some programme users. Nonetheless, nearly half of all programme users reported improvement in their satisfaction with the level of social contact they had and a third of programme users reported that their quality of life was better at the review stage compared to the time of their baseline assessment. In addition, the evaluation concluded that the programme has been particularly successful at facilitating access to information. The analysis indicates that the benefits associated with the programme are £1,000 per user per year, including the value of the improvements in health suggested by the impact evaluation (£500), and estimated spill-over effects on the need for informal social care (£492). The report also highlights the positive impact on organisations and systems, and increased volunteering capacity and sets out a series of recommendations to strengthen the delivery of the programme.

Social prescribing: a review of community referral schemes

THOMSON Linda J., CAMIC Paul M., CHATTERJEE Helen J.

Sets the scene for the conditions under which social prescribing has arisen and considers the efficacy of different referral options. Social prescribing is a non-medical intervention linking patients with social, emotional or practical needs to a range of local, non-clinical services. The review provides definitions, models and notable examples of social prescribing schemes and assesses the means by which and the extent to which these schemes have been evaluated. Models outlined in this review include: Arts on Prescription, Books on Prescription, Education on Prescription, Exercise on Prescription, Green Gyms, Healthy Living Initiatives, Information Prescriptions, Museums on Prescription, Social Enterprise Schemes, Supported Referral, and Time Banks. The report makes recommendations for practice, policy and future research, focusing on best practice guidance for sector workers, frameworks for setting up social prescribing schemes, and methods for evaluating social prescribing schemes.

‘When I get off the phone I feel like I belong to the human race’: evaluation of the Silver Line Helpline pilots

CENTRE FOR SOCIAL JUSTICE

An evaluation of the Silver Line helpline and befriending service which was set up in response to loneliness and isolation of older people in the UK. The service has been piloted in the North West of the UK, and in the Isle of Man since the end of November 2012 and provides a helpline offering information, referrals to other organisations and someone to talk to 24 hours a day. The evaluation included a literature review, interviews by phone and in person, and fieldwork in the three call centres. The results found that the service was fulfilling its three key objectives of providing a referral service, delivering a befriending service to combat loneliness, and to help identify those who are vulnerable and may be suffering abuse or neglect. The evalution also highlights the skills and values that staff and volunteers considered to be essential when operating the service. Key recommendations for the future included extending the pilot across the country through partnership.

Results 1 - 4 of 4

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