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Collaboration readiness: why it matters, how to build it, and where to start

Author(s)

KIPPIN Henry, BILLIALD Sarah

Publisher(s):

Collaborate

Publication year:

2015

Examines the role of cross-sector collaboration in ensuring the sustainability of public services, focusing on building readiness to deliver collaborative services to the public. The report introduces a Collaboration Readiness Index, bringing together lessons from work with local, national and international public service agencies that are trying to work differently with others to manage future demand and improve social outcomes on the ground. The index comprises six categories, designed to capture and measure the readiness and capacity of: collaborative citizens; collaborative systems; collaborative services; collaborative places; collaborative markets; and collaborative behaviours. This conceptual framework is supported through a more granular focus on 12 collaborative indicators, developed from a practice base and illustrated through case studies. The indicators are: readiness to engage; service user influence; collaborative outcomes; system risk and resilience; cross-sector delivery; demand management capability; place-based insight; civic and community collaboration; collaborative commissioning; provider-side innovation; cross-sector leadership; and behaviour change. (Edited publisher abstract)


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