NHS ENGLAND, et al
This quick guide provides practical advice to help local health and social care systems reduce the time people spend in hospital when they no longer need acute care, but are delayed whilst making decisions about or making arrangements for their ongoing care. The guide covers: providing people with information about their choices after hospital discharge, providing support to allow patients to make choices about their ongoing care, the availability of care homes and care packages at home, a patients refusal to leave hospital, and use of interim packages and placements. Each section includes a checklist of actions to consider to help identify areas for improvement and examples of practical solutions to common problems, including links to useful resources. A template policy and template patient letters that can be customised and used locally are also included.
COMMISSION ON IMPROVING URGENT CARE FOR OLDER PEOPLE
Final report from the Commission on Improving Urgent Care for Older People which provides guidance for those involved in designing care for older people and outlines eight key principles the health and care sector can adopt to improve urgent care for older people. The Commission was established out of a concern that the care system was not meeting the needs of older people, resulting in lower quality of care, a lack of out-of-hospital services as an alternative to A&E, not enough focus on prevention and early intervention, and delayed transfers of care. It brought together a range of experts, received over 60 evidence submissions; carried out visits to sites using innovative ways to deliver care; consulted with NHS Confederation members and patient and carer groups; and commissioned an evidence review. The report draws on the evidence to look at the case for change. It then outlines eight key principles that can be used when redesigning health and social care system: start with care driven by the person’s needs and personal goals; a greater focus on proactive care; acknowledge current strains on the system and allow time to think; the importance of care co-ordination and navigation; greater use of multi-disciplinary and multi-agency teams; ensure workforce, training and core skills reflect modern day requirements; leadership should encourage us to do things differently; and metrics must truly reflect the care experience for older people. Short case studies of innovative practice are included in the report, covering acute and primary care, voluntary sector and local government partners and commissioners.