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Results for 'patients'

Results 1 - 6 of 6

Person-centred approaches: empowering people to live their lives and communities to enable to upgrade in prevention, wellbeing, health, care and support

SKILLS FOR HEALTH, SKILLS FOR CARE
2017

This education and training framework, commissioned by Health Education England, sets out core skills to support health and social care workforce to deliver person-centred approaches. It will help to staff communicate meaningfully, ensure they tailor the care and advice they give to suit peoples’ needs. It is applicable across services, sectors and across different types of organisations. The framework begins by describing the values, communication and relationship building skills that everyone delivering services should have to ensure consistent person-centred approaches. It arranges these into three ‘steps’: conversations to engage with people; conversations to enable and support people; and conversations with people to collaboratively manage highest complexity and significant risk. Within each step, the framework outlines behaviours which aim to illustrate what people and their carers would see in practice; learning outcomes; and short practice examples. Where appropriate, the framework encourages shared decision making and ensuring that all information is personalised, accessible and useful. The framework includes tips for delivering training and enablers for embedding a person-centred approach in organisations. The framework has been developed with the participation of health and social care experts and people who are experts by experience.

A very general practice: how much time do GPs spend on issues other than health

CAPER Kathleen, PLUNKETT James
2015

Drawing on the results of interviews with 824 general practitioners (GPs) in England carried out in 2015, this briefing looks at the amount of time and money GPs spend dealing with non-health issues. GPs responding to the survey report spending almost a fifth of their time on social issues that are not principally about health, including relationship problems, housing, unemployment and social isolation. This time has an implied cost to the health service of almost £400 million a year. Although approximately half the GPs surveyed said that time spent on non-health issues helped them understand their local community, this can leave less time for other patients' health care needs. In addition, many issues raised with GPs, require specialist knowledge that many GPs do not have. Whist the report acknowledges that discussion of non-health issues can be helpful in developing GP-patient relationships, it concludes that finding other ways to meet some of the non-health demand facing GPs would free up time and money to be reinvested in patient care. Possible suggestions put forward include the co-locating of non-health services and advice services in GP surgeries and ensuring GPs know how to best signpost patients to other local services in the community.

Quick guide: supporting patients' choices to avoid long hospital stays

NHS ENGLAND, et al
2016

This quick guide provides practical advice to help local health and social care systems reduce the time people spend in hospital when they no longer need acute care, but are delayed whilst making decisions about or making arrangements for their ongoing care. The guide covers: providing people with information about their choices after hospital discharge, providing support to allow patients to make choices about their ongoing care, the availability of care homes and care packages at home, a patients refusal to leave hospital, and use of interim packages and placements. Each section includes a checklist of actions to consider to help identify areas for improvement and examples of practical solutions to common problems, including links to useful resources. A template policy and template patient letters that can be customised and used locally are also included.

Framework for patient and public participation in primary care commissioning

NHS ENGLAND
2016

A guide for primary care commissioners in NHS England and Clinical Commissioning Groups (CCGs) on how to involve patients, service users, carers and the public in the commissioning of primary care services. This includes involving throughout the commissioning process in the planning, policy making, buying and monitoring primary care services such as general practice, community pharmacy, dental, and eye health services. The Framework looks at how NHS England involves people in commissioning at national and local levels; co-commissoning with CCGs; and individual responsibilities as a policy or commissioning manager in primary care. It also includes short case study examples, provides details of additional sources of information, and key partner organisations and networks with an interest in public participation. It has been co-designed with members of the Working Group for Patient and Public Participation in Primary Care Commissioning and also incorporates feedback received from key stakeholders. The document will also be of interest to patients and the public, the voluntary sector, and providers of health and social care services. It is designed to be read with the NHS England Patient and Public Participation Policy and the Statement of Arrangements and Guidance on Patient and Public Participation in Commissioning.

Powerful people: reinforcing the power of citizens and communities in health and care: report

MUIR Rick, QUILTER-PINNER Harry
2015

This report argues that giving citizens greater control over their health and care can both promote the redesign of services, so that they are developed around citizens needs and aspirations, and also save money by supporting people to manage their conditions themselves. The report begins by looking at what empowerment in health and care means and the benefits it can bring in terms of autonomy, better health outcomes, patient satisfaction, and reductions in cost. It then describes previous programmes and initiatives which aimed to give citizens and communities greater power and why these approaches have not been entirely successful. It then describes five models of care which actively empower citizens and communities and address the deficiencies of previous initiatives. The models described are: social prescribing; brokerage and integration; peer support; asset-based community development; and technology-enabled care plans, which provide people with the tools to better manage their condition themselves. The final chapter identifies five enablers of systems change to help encourage the development and wider adoption of these new models of care: finance, devolving power and integration, recruitment and training workforce, the adoption new technology, empowering citizens to have greater control of their health and care.

Making a case for information: full report

TREADGOLD Paul, GRANT Carol
2013

This research report highlights how providing information to patients and their carers improves outcomes, reduces costs and gives people a better experience of care. Consumer health information (CHI) is defined as information and support provided to help patients and carers understand, manage and/or make decisions about their health, condition or treatment. High quality means effective information, which meets the needs of users and empowers them to make choices and take control of their health and wellbeing. The Patient Information Forum (PiF) commissioned research to identify the benefits of investing in health information. The project, which looked at over 300 studies, found that there are good business reasons to justify the investment of more time, money and training in health information provision and support. These include positive impacts on service use and costs, substantial capacity savings, and significant returns on investment by increasing shared decision-making, self-care and the self-management of long-term conditions.

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