SCIE Annual Review 2009-10

Introduction

[SCIE] is about quality, good practice and improving people's lives

User/carer organisation

Social care, like all public services, is facing the most dramatic changes in decades. Rising needs, increasing expectations, limited resources and policy changes mean that we must find new solutions to new challenges.

Commissioners, providers, policymakers and people who use care services need to understand how to invest limited resources. Now, more than ever, it is important to know what works in social care. In the past year, at the Social Care Institute for Excellence (SCIE), we have increased our efforts to help you with the new and difficult challenges you face.

We have introduced innovative ways to share good practice, such as the online Good Practice Framework and Social Care TV – our online service featuring films on the key issues in social care. We have fully reviewed and updated our most popular resource, 'Personalisation: a rough guide', to ensure that you are up to speed with the latest developments in policy and practice. And we are supporting your ability to use technology by awarding Get Connected grants to 663 organisations so far. The capital grants are enabling staff and people who use services to access the internet to learn, communicate and engage.

We continue to work across both adults' and children's services. We have worked closely with the National Institute for Health and Clinical Excellence to develop guidance on the well-being of looked after children. Children's safeguarding remains a priority for us, both through our work supporting C4EO - the Centre for Excellence and Outcomes in Children's and Young People's Services – and our direct work with local authorities implementing our systems approach to serious case reviews.

As an independent charity, SCIE is here to help you with the challenges you face. And according to our latest customer audit, you value that support. Ninety six per cent say our work is relevant to their job. With your support we will ensure it stays that way.

Julie Jones CBE Chief Executive

Allan Bowman Chair