Providing information and explaining

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Description

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these.  It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.

This resource will help you understand that effective and empowering communication in social work requires:

• planning and preparation so that you are clear about what you are doing, why and how.
• sensitivity towards the other person’s expectations and concerns so that you can negotiate a shared agenda for the task in hand.
• accurate identification of the other person’s information needs
• a way of explaining that helps the person to understand the information they need.

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Download the SCORM compliant version

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Please note that this resource was not designed to export any scores or track progress throughout the resource. Therefore, this resource can be imported into a virtual learning environment and freely accessed by users, but there will be no tracking or grading functionality.

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