Communicating in challenging situations

• View e-learning resource
• View text-only version
• Download SCORM compliant version (8.8MB Zip/Flash)
• Learning record

Description

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way.  Using a case study you will work through some of the more advanced communication skills needed in these situations.

This resource will further your understanding the communication skills needed where people are:

• silent
• mistrustful and difficult to engage
• unable and/or unwilling to accept responsibility for their actions
• hostile
• aggressive and threatening
• violent

How do I get started?

Just click on one of the links above (View elearning resource).
Please note that if these links are not active, you will need to register or log-in first.

Viewing the text only version

If you are using a very slow connection, are using assistive software or may need to increase font sizes, please use the Text only version above.
To read more information on accessibility issues, please use the ‘Accessibility’ tab above.

Download the SCORM compliant version

If you are a member of staff from a Higher Education institution who would like to download the activity for use in a virtual learning environment (VLE),such as WebCT, Blackboard or Moodle you should use the SCORM compliant version above.

Please note that this resource was not designed to export any scores or track progress throughout the resource. Therefore, this resource can be imported into a virtual learning environment and freely accessed by users, but there will be no tracking or grading functionality.

<< Back to index