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The stakeholder groups write their answers on postcards – each group has its own colour.

The team spends half a day going through the feedback.

Click each postcard to see what they found out.

Feedback regarding the practice in the home had been mixed, with many people supporting the current approach and being wary of any change. There’s quite a lot of concern that the Housing Association might change the home’s caring culture.

Image of pens
Image of post it note

“What’s good? The people who live here can trust the staff to take care of them. What’s not good? All this discussion and change for change’s sake. I’m a bit tired of being asked to fill in questionnaires and find things wrong with the home.”

I’d say that what is good is the caring culture, and we certainly don’t want to change that.
But we do want to give the people who live in the home  more choice about their care, and about the way they spend their time .

There’s no getting away from the fact that we need to fill the vacancies, and update practice. We’ll have to be very careful about presenting these changes, and we do need to make people feel involved.