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So we penalise less engaged families? Anyone asking why they’re less engaged? Anyone trying to engage them?

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But these are important! But of course, because they work at night, they don’t get involved in the discussions.

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High Power

Housing association

Care management team

Care staff working in the day

Engaged families

Low Power

Less engaged families

Care staff working at night

People living in the home

Friends of Acorns

Low Interest

High Interest

PCSCC – ‘people and families at the centre’. That means they have to have a voice. They don’t with this model.

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Have valuable insights. Also might not be as inclined to fund raise for us if we don’t consult them about the change.

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Do you agree with her? If not, why not?