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In fact, even though she thinks the model has limitations, Alex has found the exercise of creating it quite useful.

Image of person with speech bubbles

So the people who are most important don’t get a voice. That doesn’t work for me.

But this approach is quite a good way of establishing what you do need to focus on.

She makes two decisions.

  • Secure funding from the Housing Association for a local advocacy group to help support the residents.
  • Make sure that that a member of the night staff participates in the Acorns Change Team (ACT).