The data collection exercise generates quite a few issues.
Click the question marks to find out what some of them are.
People accessing the service 1 says: Why do I have to speak to a different social worker each time I get in contact?
People accessing the service 2 says: It’s taken several days for someone to get back to me – I’m really struggling to manage.
People accessing the service 3 says: I was a bit nervous about taking on a direct payment. But Dawn was incredibly supportive, and now I wouldn’t have it any other way.
Family carers say: I was so worried about my mother. But Imran is very helpful. He always listens to us, and to Mum. So even if things can’t be perfect, we’re happy that she’s getting good care.
External agency: Healthwatch says: The person-centred planning process introduced for school leavers has helped young people and their families to feel confident in what will happen next. Could this be introduced more widely?
External agency: Mental health service says: It’s a real headache at times trying to sort out who has responsibility for people with autism. We feel that the learning disability team has the expertise and should take the lead.
External agency: Mental health service says: It would really help us to provide the required performance data if care managers could complete the client records accurately.
People accessing the service
External agency: Healthwatch
External agency: Mental health service