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The management team summarises all the issues generated by the three questions.

Then, on the basis of the issues, they develop Pareto charts. Here’s the one relating to complaints. Pareto Charts identify the causes of the top 80% of activity.

Click on the A-Z button to find out about Pareto charts.

This Pareto Chart looks at complaints. What conclusions would you draw from it? How useful do you think it is?

Pareto chart