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The management team starts by looking at the care pathway.

They break it down into four stages.

They add a fifth element – Crisis – which covers emergency situations.

Click on the labels to find out what each stage entails.

Referral entails: Receiving contact, taking initial details, signposting to other services if appropriate, assessing if a full assessment is required.

Assessment entails: Assessing need, identifying personal support networks, consider eligibility and calculating personal budget.

Care planning entails: Developing support plan that builds on personal and community support networks.

Reviewing entails: Reassessing eligibility, personal budget level and meeting of outcomes.

Crisis entails: Assessing presenting need and risk, liaising with relevant services and arranging support package in short timescale