Day 1 of the event begins by focusing on stakeholder feedback. Participants identify the issues, summarise them on sticky notes, and attach them to the relevant parts of the current process chart.
Day 2 begins with a discussion of the key areas of waste and potential value identified by the stakeholders.
For this, they use the framework of the 5 whys exercise.
Have a look at the A-Z to find out more about the 5 whys exercise.