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Bharat realises that Margit does have a point about the Lean approach.

He talks again to the Improvement Team, then emails his further thoughts to Margit.

  • Lean identifies activities that add value, and activities that are wasteful (because they duplicate others or cause delay).
  • So it helps improve organisational processes (e.g. referral, assessment and care planning pathways).
  • We can set the ‘value’ that we want to provide to people who use our services and to other stakeholders.