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Understand

Identify potential data sources

Develop multiple perspectives

Gather and analyse data

Denise feels she already has a general understanding of aspects of the change. But she needs to look at the different cultures involved, using SSM.

roles

formal and informal

norms

behaviours expected in a particular role

values

how behaviours are judged

Image of person with speech bubbles

Obviously, I’m familiar with LAD culture. Perhaps too familar. Using SSM, I need to step back a bit.

SSM analyses culture in terms of three elements: roles, norms and values.

I’m going to look at these for two sets of stakeholders – people living in the homes, and the home managers.