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There have been previous attempts to move from the residential home model, but they weren’t successful. Denise knows that different stakeholders have very different views. It’s a challenging task. She has to manage the service users, the staff, the Board, and Leo, LAD’s CEO.

Start

Develop capacity and resilience

Establish authority and responsibility

Clarify the focus and set the outcomes

Map and engage stakeholders

Put people and their families at the centre

Image of person with speech bubbles

Some of the staff are really keen on the idea of supported living. But others are concerned about the people they care for being ‘abandoned’.

Some of the residents are all for being supported in a more independent lifestyle. Others feel safe within the residential homes. For them, the idea of supported living is scary.

When LAD tried this kind of change before, it didn’t work because residents and families were worried. They’re probably worried this time. I need to talk to Leo.