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While Leo’s dealing with the Board and informing people about the closures, Denise has been thinking about how she’s going to manage the change.

SSM identifies three key roles in the change process.

You can have more than one role. For example, Denise belongs in the intersection between Practitioner and Issue owners.

Image of Change team diagram

Client

People initiating the change being considered (in this case the LAD Board and the Local Authority)

Practitioner

Person exploring the change (in this case Denise)

Issue owner(s)

People who will be affected by the change (in this case people living in the home, their families and the staff)