Morning routine (example)

In this video, Helen takes Andrew through his morning routine. Listen to the questions she asks to get as much detail from him as possible.

Notice how she keeps the conversation purposeful, without it becoming an interrogation. Also notice how she explains the process she is using (which is, guessing – asking – writing it down).

You might find it useful to look at the video transcript from this page when thinking about how you might have this dialogue with people you work with.