Providing information and explaining

Learning record

Date: 08 December 2016

Name:

Studied the following SCIE e-learning activity:

Providing information and explaining

e-Learning series:Communication skills

Learning aims:

This learning object will help you understand that effective and empowering communication in social work requires:

  • planning and preparation so that you are clear about what you are doing, why and how
  • sensitivity towards the other person's expectations and concerns so that you can negotiate a shared agenda for the task in hand
  • accurate identification of the other person's information needs
  • a way of explaining that helps the person to understand the information they need

Estimated online study time: 20-30 minutes