Communicating in challenging situations

Learning record

Date: 01 October 2016

Name:

Studied the following SCIE e-learning activity:

Communicating in challenging situations

e-Learning series:Communication skills

Learning aims:

This learning object will help you to understand:

  • what is meant be the term 'challenging situations'
  • how to understand and work with situations involving defensive reactions and difficult life events

Estimated online study time: 30-40 minutes