Dignity factors - Communication

Speaking to people respectfully and listening to what they have to say; ensuring clear dialogue between workers and services.

When new staff start, they always say what their name is and ask me what I like to be called. It's a small thing but I appreciate it

Communication in practice

What others are doing – Ideas you could use

These practice examples are self-reported and have not been evaluated.

Care Quality Commission - what the regulator says

The CQC is the independent regulator for health and social care services. They have set out Essential Standards of Quality and Safety (CQC, 2010) for all those registered to provide health and social care services. There are 28 outcomes relating to the different aspects of care provision.

Communication and dignity - key points from policy and research