The participation of adult service users, including older people, in developing social care

Practice - People with a communication impairment

When [social work assistant] came for my review, he couldn’t read my communication board well, so I finished the answers off on my computer for him. He never brought a full report with him, so I don’t know what he put about me on the form. When I complained to the social care offices, his line manager backed their worker up.…I am still waiting to see my review papers. (Service user)