Changing social care: an inclusive approach

People who use services driving culture change - Develop local relationships

Example: People who use services have helped organisations to develop user involvement by:

  • helping to obtain funding for more staff
  • taking on new roles such as advocacy in mental health units
  • forming user participation groups
  • carrying out research on participation
  • acting as spokespeople for the organisation
  • training other users in involvement.

(SCIE Knowledge review 17)

Example: Willowbank Community Resource Centre is a user-led organisation, and their case study provides a powerful example of what can be achieved. (Willowbank)

How we know this