Fair access to care services (FACS): prioritising eligibility for care and support

Assessment - Using the FACS framework to assess eligibility

Councils can use the eligibility criteria framework ... to identify the needs which call for the provision of services (eligible needs), according to the risks to independence and wellbeing both in the immediate and longer term.

(‘Eligibility for social care’, DH, 2010, para 52)

Mrs Shah’s story – assessed as being below the threshold for eligible needs

Widowed a year ago, Mrs Shah is well supported by her family at weekends and in the evening but is alone all day. The GP referral identifies concerns that Mrs Shah is becoming unable to leave the house alone. Her assessed needs fall into the moderate band of eligibility, which does not qualify her for publicly funded support, but she and her daughter are given information about a third sector organisation which employs an Indian counsellor. Her GP is kept informed.

When implementing the section on ‘Eligibility for social care’, and working with people to determine their eligibility for local authority-funded social care, staff need:

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