Fair access to care services (FACS): prioritising eligibility for care and support

Review - Rights, discrimination and equality

Equality should be integral to the way in which social care is prioritised and delivered, allowing people to enjoy quality of life and to be treated with dignity and respect.

(‘Response to the first contact and assessment’, DH, 2010, para 91)

Preethi’s story, part 3

A Bangladeshi worker supports Preethi to help her father find an agency that is culturally sensitive to the family’s needs. Adults’ services have been working with the local mosque and the Carers’ Centre to improve support for individuals with dementia and their carers from the Muslim community. The care manager is able to suggest Preethi’s father talk to the community leaders at his mosque about the proposed care agency.

Equality and human rights form an important theme running through the 2010 DH Guidance ‘Prioritising need’, specifically paragraphs 90 and 91. In ensuring equality and human rights are addressed, staff should:

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