A commissioner’s guide to developing and sustaining user-led organisations
SCIE Guide 36
Published: June 2010
Review date: June 2013
There is now a stronger case than ever before for local authorities to invest in and work with ULOs. We hope that you will find the information in this guide a useful way of helping you develop and strengthen ULOs in your local area.
Watch Professor Peter Beresford, Chair of the national ULO Shaping Our Lives, explain the benefits of working with ULOs
Where user-led organisations do not exist, a strategy to foster, stimulate and develop these locally should be developed.
LAC (DH) (2009) 1
ULOs are essential to the transformation of adult social care. The Life Chances report from the Prime Minister's Strategy Unit states that ‘each locality should have a user-led organisation’ (recommendation 4.3, Improving the life chances of disabled people). This guide will help commissioners to develop strong and sustainable ULOs in their area.To do this the guide:
- explains why commissioners must develop and sustain ULOs
- provides background information about ULOs
- offers practical advice for developing and strengthening ULOs
- suggests resources that can help.
In this guide
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Understanding ULOs
Provides background information about ULOs.
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Why develop and strengthen ULOs?
Explains why commissioners must develop and sustain ULOs.
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Where am I now?
A self-assessment.
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What do I do next?
Moving forward on the ULO journey.
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How do I overcome problems?
Challenges faced along the way.
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Examples of good practice videos
Watch video examples of good practice.
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Further resources
Suggests resources that can help.



