A commissioner’s guide to developing and sustaining local user-led organisations

Why develop and strengthen ULOs?

This section will help you to understand why local authority commissioners must develop and strengthen local ULOs. The first part of this section looks at the policy drivers. The second part of the section then explains the added value or benefits of having strong local ULOs.

Key messages

  • ULOs have a key role to play in the transformation of adult social care
  • ULOs can help local authorities to meet broader policy requirements, such as the Disability Equality Duty
  • ULOs add value: they can help deliver effective services and commissioning, tackle social exclusion, and are based on the authentic voices of service users.

ULOs are local and driven by what their users know works for them. With the right level of resources they could be a power-house for social change towards full participation for all as equal citizens because their voice is authentic.

Maynard-Campbell 2007

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