Dying well at home: the case for integrated working
Practice example 9: Majlish Homecare Services
Majlish Homecare Services (MHS) is a charity that has provided quality culturally appropriate homecare services for the past 12 years to vulnerable older people and others living in East London in their own homes.
MHS began its life as a pensioners’ club based in Tower Hamlets in the 1980s focusing on the older Bengali community. It has developed into a homecare service by its founder, Rahman Jilani, providing personal care services to the older Bengali population living in the borough and covering the wider community in other London boroughs.
The MHS ethos is to encourage care for the community by the community and to place the service user at the heart of its approach. Care staff are directly employed by MHS and are appointed from the communities where they operate. All new staff receive extensive training provided by MHS before they start to visit people’s homes to ensure that they attain high-level care standards. All staff are required to reach NVQ Level 2 and further training is provided by MHS in many other areas, including dementia care and end of life care. A number of staff have recently qualified as healthcare assistants and will be under the supervision of a qualified nurse to provide basic healthcare services to people in their own homes.
MHS is the UK arm of the Sir William Beveridge Foundation, an international non-governmental organisation established in 2006 that also provides homecare services to vulnerable older people living in Dhaka and Sylhet, Bangladesh.
Rahman Jilani, Executive Director, Majlish Homecare Services.