Multi-agency safeguarding procedures

Guidance for housing managers

Each area has multi-agency safeguarding procedures which must be followed by all partners, including housing providers. All housing staff and contractors should be aware of the procedures and know what to do if they have concerns about abuse.

The local authority is the lead safeguarding organisation. Housing providers may have to work with a number of local authorities with differing procedures. Providers should ensure that internal procedures – that require, for example, staff to report concerns through the housing management hierarchy – are aligned with local authority policies.

The Local Government Association and the Association of Directors of Adult Social Services state that:

all providers need to ensure that they have appropriate policies and procedures in place to help prevent, detect, and deal with abuse. These policies should apply to all tenants at risk of abuse, not just those living in sheltered, extra care and supported housing, due to the increasing numbers of adults at risk living in general needs housing. [21]

The importance of all agencies agreeing on the definition of abuse is also emphasised. The definition should be outlined in local multi-agency policy and procedures, and should be consistent with that used by housing providers.