Recording tenants at risk of abuse: Examples from practice
Guidance for housing managers
- The Bournville Village Trust has IT in place to facilitate ‘resident profiling’ and alert staff at first point of contact about any specific concerns or issues. The Trust also carried out a resident census to gather intelligence and records are updated when new information is received. This work is not just tenant-specific; it includes all tenures across Trust estates.
- Kirklees Council is trialling a risk assessment procedure for the use of temporary or bed and breakfast accommodation for people who are vulnerable to abuse.
- Calderdale Council has worked with partners to develop and trial a new alert form to help enhance local safeguarding practice by providing clarity on the information needed to raise an alert. The form will be used by all partners across Calderdale. The intention is to upload this form onto the council website alongside more detailed guidance about issues to consider at the safeguarding alert stage.
- In the review of ‘No Secrets’, housing organisations reported carrying out tenancy verification checks annually. These updated the landlord on any changes of circumstances and on any changes in risk. They were based on visits to all tenants and were thought to be a cost-effective means of identifying wider problems. Where concerns were identified, further visits were made or tenants were signposted to community organisations, advocacy, health, social care or safeguarding. 
- Circle Housing Group has tenancy profiles in place. Every new tenant is required to complete information, which is then put into the IT system. Any level of risk then appears when a record is checked so that staff are aware for example that the tenant has a hearing impairment or mobility issues.
- Thurrock Housing is redesigning the way it collects, maintains and makes use of data. The new process aims to better understand tenants’ needs in order to provide better-tailored services, and improve safeguarding and welfare. Triggers are identified and lead to partnership work with other services. A ‘know before you go’ approach looks at the needs of people who use services, including health, financial and support needs. The data system has been changed to enable this information to be utilised. Risks and opportunities can be shared with other services and linked to other collaborative initiatives, such as identifying households with specific needs.