NQSW resource - Outcome statement 8. Recording and sharing information
Recording and sharing information: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
- Information sharing Q & A (DCSF)
- It's all in the record: meeting the challenge of open recording (O'Rourke and Grant, 2005) Book - see abstract on Social Care Online.
- MCA handbook, section 9: good record keeping under the MCA 2005 (Nottingham Trent University)
Click on the title to see more information.
Managing knowledge to improve social care (e-learning, 2010)Open
This e-learning programme sets out to help front line social workers gain a basic understanding of the principles and practice of knowledge management. It helps you look at the cycle of knowledge, knowledge gaps, sharing knowledge in teams, using technology to improve knowledge sharing.
Families that have alcohol and mental health problems: a template for partnership working (Guide, 2003)Open
This report is about delivering high quality coordinated services to families where children live with parents who misuse alcohol or have mental health problems. In line with national policy, it recognises that promoting the well-being of children and keeping them safe should be achieved, wherever possible, by providing support for parents in bringing up their children and by ensuring that children do not take on excessive or inappropriate caring roles in their family. It promotes the use of collaborative protocols to further good practice and offers a template for agencies to use when developing local initiatives.
Parental mental health and child welfare: a guide for adult and children’s health and social care services (Guide, 2009)Open
This guide recommends that staff should develop good working relationships with their counterparts in other agencies to support information-sharing and joint assessments. They also need to be very clear about what information can be shared and with whom, seeking parents’ and children’s permission for information-sharing wherever possible.
Safeguarding adults: lessons from the murder of Steven Hoskin (Social care TV, 2009)Open
Steven Hoskin had learning disabilities and lived alone in St Austell. He was tortured and murdered by people who targeted him because of his disabilities. Investigations showed that Steven had made numerous calls to a number of agencies, including the police, health and social care services, so they should have been aware that he was in danger. This video demonstrates that partnership between agencies and sound information-sharing procedures are vital to the safeguarding of adults.
Link: Safeguarding adults: lessons from the murder of Steven Hoskin (Social care TV 2009)
Social care governance: a practice workbook (Workbook, 2007)Open
The section on information management and communication in this resource provides a range of audit questions about the importance of recording and sharing information to help you reflect upon your practice.
Link: Social care governance: a practice workbook (2007)
Learning organisations pack: The informed frontline worker (Information pack, 2004)Open
This section of the Learning organisations pack is for all frontline staff who have direct responsibility for managing or delivering a social care service. It contains a series of challenging questions about you, your role and your organisation.
Link: The informed frontline worker (2004)
Framework code of practice for sharing personal information (Information Commissioner’s Office, 2007)Open
Good practice includes, but is not limited to, compliance with the requirements of the Data Protection Act 1998. This Code is designed to help organisations adopt good practice when sharing information about people. It is intended to be used by all organisations involved in information-sharing throughout the UK, including voluntary bodies, but some of it is of most relevance to public sector organisations. It should be of use even where there is a statutory requirement to share information. Using the Code will help organisations ensure they address all the main data protection compliance issues that are likely to arise when sharing information. This in turn should help staff make well-informed decisions about sharing personal information.
Information sharing Q & A (Department for Children, Schools and Families and Communities and Local Government, 2008)Open
Information-sharing is key to the goal of delivering better, more efficient public services that are coordinated around the needs of the individual. It is essential to enable early intervention and preventative work, for safeguarding and promoting welfare and for wider public protection. Information-sharing is a vital element in improving outcomes for all. As local areas move towards partnership working and integrated services, professional and confident sharing of information is becoming more important to delivering the benefits of these new arrangements. This guide provides answers to some of the questions you may face in your everyday practice.
It's all in the record: meeting the challenge of open recording (O’Rourke and Grant, 2005)Open
With case studies and cartoons relevant to care workers, this manual explores the dilemmas of open recording – sharing records with service users as part of the process of working with them.
Link: It's all in the record: meeting the challenge of open recording (Not available online)
MCA handbook, section 9: good record keeping under the MCA 2005 (Nottingham Trent University, 2009)Open
To comply with the Mental Capacity Act (MCA) 2005 when making decisions, you are encouraged to consult certain groups of people appropriately to help you to decide whether a person lacks capacity or whether a particular act of health care or treatment may be in their best interests. You may sometimes need to disclose personal information about the person who may lack, or have reduced, capacity, so that your consultation is meaningful. This is a difficult area because the MCA Code does not replace the rights and obligations that exist in common law (judge-made case law), under statutory provisions (such as the Data Protection Act 1998) and your own professional guidance about disclosing and giving access to confidential information. You must clearly record the steps you have taken to help and support the person to make their own decisions. It may not be necessary to record each and every step you have taken, but your record should at the very least show that you have taken the correct steps. The MCA handbook provides a checklist of information you should record.
Pocket guide on information sharing (HMG, 2008)Open
This guide aims to support good practice in information-sharing by offering clarity on when and how information can be shared legally and professionally in order to achieve improved outcomes. The guide is for practitioners who have to make decisions about information-sharing on a case-by-case basis.
Sharing mental health information with carers: pointers to good practice for service providers (NHS Service Delivery and Organisation R&D Programme, 2006)Open
Carers play an important role in many service users’ lives. Their knowledge and expertise represent an enormous resource for statutory and voluntary mental health services. Therefore it is important to include them by sharing information. Providing carers with information to support them in their role can improve outcomes for both service users and carers. Fear about breaching patient confidentiality has frequently created a barrier to the effective involvement of carers in mental health care. The study summarised in this briefing paper identified only a handful of good policies advising on how to share information with carers.