NQSW resource - Outcome statement 1: Professional relationships
Professional relationships: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
- Putting people first (PDF) Department of Health
- Service user perspectives on good practice (SCIE)
- Interprofessional and interagency collaboration (SCIE)
- The critical practitioner in social work and health care (Fraser and Matthews, eds.). See abstract on Social Care Online. Full text available with ATHENS password.
Click on the title to see more information.
Experts by experience (e-learning, 2007)Open
An e- learning resource that looks at how service users and carers have experienced legal interventions by social workers.
Link: Experts by experience
Forming and maintaining relationships with service users, carers, professionals and others (2008)Open
This learning tool will help you understand:
- the importance of relationships in social work and what we communicate through relationships we work to build
- the personal attributes needed to form and maintain positive working relationships
- the professional attributes that are required and boundaries within which positive working relationships operate
- how the integrating of personal qualities and professional attributes link to the concept of the ‘professional use of self’.
Interprofessional and interagency collaboration (IPIAC) (e-learning, 2009)Open
This e-learning resource invites you to explore different dimensions of interprofessional and interagency collaboration (IPIAC) and to hear first-hand from people who use services and their carers about their experiences of effective and ineffective multi-agency collaboration.
Think child, think parent, think family: a guide to parental mental health and child welfare (2009)Open
This is a list of the wide range of resources that are available on parental mental health and child welfare.
Service user perspectives on good practice (e-learning, 2008)Open
This e-learning resource seeks to help you understand the positive steps that can be taken to building good relationships with parents. Having first thought about what families value in professional relationships, you will then watch different family members who have experienced or are experiencing poverty, discuss issues which they value as good practice.
Professional Boundaries: Crossing a Line or Entering the Shadows? (2009)Open
This report investigates professional boundaries guidance for social workers. It found that only 10–15 per cent of informants made reference to regulatory and professional codes of practice but depended on their own sense of appropriate/inappropriate behaviour. It advances the notion of ethical engagement through discussion of professional boundary dilemmas.
Link: Professional Boundaries: Crossing a line (BJSW 2009)
Listen to what I'm saying: person-centred care and the single assessment process (Age Exchange, 2006)Open
This DVD shows health and social care professionals working directly with individuals and their carers. It highlights the difference a person-centred approach makes to individuals with many or complex needs. A feature of the film is to hear the views of the individuals and carers themselves in three case studies with a social worker, community matron and a community mental health nurse.
Link: See abstract on Social Care Online.
Changing attitudes, challenging discrimination, improving wellbeing (Time to Change, 2008)Open
Time to Change works in partnership with all sectors and communities to tackle stigma and discrimination around mental health. They also work to promote the importance of well-being to everyone.
Only the lonely... (Williams, Community Care, 2008)Open
Social work practitioners often find themselves working with team members from other professions who may doubt their worth. This article discusses some of the challenges facing social workers and highlights the positive experience of one social worker working in palliative care.
Link: Only the lonely...
Professional boundaries in social work: a qualitative study (Parker, 2009)Open
This report presents the findings of a small-scale qualitative study into the professional conduct of social workers are presented. The study explored actual and hypothetical scenarios involving encounters with a social worker, in order to elicit feedback on where users of services feel professional boundaries should lie and why.
Raising standards: social work education in England 2008–09 (General Social Care Council, 2010)Open
This report presents evidence from social work degrees (SWDs) and post-qualifying courses, and relates it to key policy initiatives and government reviews to help inform the social work sector.
Social work at its best: a statement of social work roles and tasks for the 21st century (General Social Care Council, 2008)Open
This report from the General Social Care Council (GSCC) on the roles and tasks of social work emphasises that social workers do not work in isolation and are increasingly members of teams with other social care and specialist support staff, or working in multi-disciplinary or multi-agency settings like children’s centres and community mental health teams. Social work brings its own distinctive knowledge, skills and values to the team, and other team members benefit from the understanding and insights social work offers.
The changing roles and tasks of social work from service users' perspectives: a literature informed discussion paper (Beresford, 2007)Open
It is only relatively recently that the views of service users have been sought in social work discussion and so they have not been systematically collected or made widely available. This paper is a literature informed report on the views of service users.
Valuing experience: older people and mental health (Mental Health Media, 2004)Open
Many older people experience mental distress brought on by isolation, loneliness or loss, but these problems often go unrecognised. This video includes testimony from older people speaking about the isolation, discrimination and difficulties they have experienced. They also share positive experiences of the help and support they have received, alongside their own involvement in making decisions about their care.
Link: See abstract on Social Care Online
Working together to safeguard children: a guide to inter-agency working to safeguard and promote the welfare of children (Department for Children, Schools and Families, 2010)Open
This guidance sets out how organisations and individuals should work together to safeguard and promote the welfare of children and young people in accordance with the Children Act 1989 and the Children Act 2004. It is a revision of the 2006 guidance following the publication of Lord Laming’s report, The protection of children in England: a progress report, in March 2009. Many of Lord Laming’s recommendations are reflected in or given effect by this revised guidance. It has also been updated to reflect developments in legislation, policy and practice relating to safeguarding children.