NQSW resource - Outcome statement 6: Review
Review: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
Click on the title to see more information.
Communication skills: review (e-learning, 2008) Open
This e-learning resource uses case studies to help you think about the review process and what your role as a social worker requires. It explores:
- planning and preparation so that you are clear about what you are doing, why and how
- sensitivity towards the person's expectations and concerns so that you can negotiate a shared agenda
- accurate identification of the person's information needs
- a way of explaining that helps the person understand the information they need.
Dementia gateway: difficult situations (Web resource, 2009)Open
Working with people with dementia can be very rewarding, but situations can arise that are difficult for the person with dementia or those supporting them – or both parties. This document provides information and training for dealing with a series of difficult situations as part of your review of care.
Dignity in care network (Website, 2010)Open
Numerous resources are now available through this website, ranging from toolkits to the Good Practice Framework. Staff at all levels from frontline workers to commissioners and performance managers can play their part in helping to ensure dignity in care services. Explore how you can become a Dignity Champion and find out 10 ways you can take action to promote dignity in care.
Access the Dignity Good Practice Framework, audit your practice and share your work on line.
Link: Dignity in care website
Link: Dignity audit tools
Facts about FACS 2010: a guide to fair access to care services (Guide, 2010)Open
The section on Reviews acknowledges that individual needs are likely to change over time and regular reviews of support plans are required. The review should cover key aspects of the person’s circumstances and the working of the support plan, including changes to outcomes, needs, risks, requirements, finances and coordination arrangements, and scope for widening the contributions the individual is making to family/community life. If outcomes are being met, people’s needs and levels of dependency may reduce or change over time, and they may therefore need less help and support.
Similarly, the Eligibility for social care section highlights the needs of people who have continuing, long-term or fluctuating requirements. This section explores what staff need to do when assessing or reviewing the needs of these individuals and their carers.
Fair access to care services (FACS) (e-learning, 2010)Open
In addition to the Facts about FACS guide, these e-learning materials give you an opportunity to think more about reviews and the implications for practice. They include points about the ‘must-dos’ for review, and what sort of questions you might ask.
Implementing the Carers (Equal Opportunities) Act 2004: assessment of carers - outcome-focused assessments (Guide, 2005)Open
This guide provides evidence-based research and practice findings for providing a good standard service to carers.
Law and social work: social work intervention (e-learning, 2009)Open
In this e-learning resource, you are asked to work through a case study considering the different points for intervention - initial referral and screening, assessment and care planning, and review and assessment. Two case studies are presented for you to work through. You are asked as the newly-qualified social worker (NQSW) to draw on legal knowledge to make recommendations to your supervisor on how social work intervention in this case should proceed. Social work practice frequently operates under time and resource pressures. To model that context here, your choices for consultation of people and/or data sources will be restricted. This resource will help to make you aware of:
- the legal rules that create the framework for social work intervention
- the different points of intervention – initial referral and screening assessment and care planning, and review and assessment.
Putting personalisation into practice (e-learning, 2010)Open
In this resource you will start to consider how personalisation can be embedded in your practice. It is important that you reflect on your own perceptions and experiences of personalisation. Personalisation requires a new way of thinking about support and service delivery and in many ways it challenges some of our traditional practices within social work. The roles of social workers, support workers and other professionals need to be considered if individuals and families are to be supported to direct their own support. You can hear from practitioners and individuals who have been involved in the development of this process, which includes planning and review. Frequently asked questions (FAQs) look at safeguarding and mental capacity, and there is an opportunity to work through a case study and hear from recipients of personal budgets to help you think about safeguarding and your role.
Think child, think parent, think family: a guide to parental mental health and child welfare (Guide, 2009)Open
Difficulties often arise in developing care plans when more than one agency is involved. This is because staff from different disciplines often adopt different views. For example, staff from adult mental health services may not acknowledge that there is a risk of harm to children. At the same time, staff from children’s services may not accept that change might be possible for the parent. As a result, any joint care plans may not realise the potential to promote the resilience of either the parent or the child. In the absence of any preventative measures and forward planning, families can end up ‘drifting’ until crisis point is reached. This guide makes recommendations for improving care planning and intervention, for organisations and managers as well as practitioners.
Working together to support disabled parents (Guide, 2007)Open
Joint working will be inevitable in your career, and the importance of family paramount. As such, part of your review will be to ensure children are supported and their needs continue to be met. In order to achieve this, you will need to refer to your local multi-agency protocols. At the heart of a joint protocol will be the agreement, reached between children’s and adults’ services, of their respective responsibilities for assessment, planning interventions and review. In particular, these functions require agreement about eligibility criteria for service provision and the circumstances in which joint work will be carried out. This guide discusses the features of good practice, based on research and the views of parents and children who have received services.
How to make information accessible: a guide to producing easy read documents (Change, 2009)Open
This guidance is produced by the National Equality Partnership and CHANGE, a national organisation led by disabled people. It aims to make written information accessible to those who may find reading and writing difficult.
Outcome-focused reviews: a practical guide (Department of Health, 2009)Open
In early 2009 a group of disabled people, family carers and people from eight councils worked together to develop a new way to carry out reviews. This document explains what is meant by an outcome-focused review process and includes:
- a template for an outcome-focused review form which can be used or adapted
- guidance notes for people using the review form.
Seeing how it’s worked (In Control Fact, 2009)Open
This fact sheet provides information about people’s rights and what they can expect from a review.
Link: Seeing how it’s worked
Seven steps to being in control (In control 2011)Open
Improving the experience of care for adults using NHS mental health services: summary of NICE guidance (Kendall, T. et al., 2012)Open
This article summarises the most recent recommendations from the National Institute for Health and Clinical Excellence (NICE) on service users’ experience of adult mental health services. The NICE recommendations are based on systematic reviews of the best available evidence. These recommendations come from the first NICE guidance where the development group was jointly chaired by a service user and a healthcare professional. Key points from the guidance are summarised in the following areas: relationships, communication and information provision; avoiding stigma and promoting social inclusions; decisions, capacity and safeguarding; access to care; assessment; community care; assessment and referral in a crisis; hospital care; assessment and treatment under the Mental Health Act; and control, restraint, and compulsory treatment.