NQSW resource - Outcome statement 9: Service development

In this section:

Service development

Involve and work with people and represent their views in developing services.

Involving individuals, their families, friends and carers in the development of services is essential in ensuring needs are met and outcomes are improved. The wider community and local networks also have a contribution to make. As a NQSW you have a role both in identifying where change is needed to reflect the community in which you work and in ensuring that services are developed accordingly.

Service development: Key practice points

  • It is widely acknowledged that citizenship and community are essential if social care needs are to be met.
  • The drive towards personalisation of adult social care emphasises the importance of inclusion and the involvement of those who use services in designing, commissioning and evaluating them.
  • Working with user-led organisations (ULOs) is an essential part of your role in the delivery of self-directed support. ULOs are in a unique position to provide evidence, feedback and ideas about how services need to change to reflect local need.
  • SCIE's Changing social care: an inclusive approach offers ideas about how to successfully change services in order to place people at the centre of their own care and support. It draws upon the experience of service users and ULOs.
  • SCIE's e-learning resources on Putting personalisation into practice are designed to give you an opportunity to reflect on personalisation, service development and how it affects your role as well as the experience of people receiving services.
  • The Prime Minister’s Strategy Unit report, Improving the life chances of disabled people (PDF), sets out the government vision that by 2025 disabled people will have full opportunities and choices to improve their quality of life and will be respected and included as equal members of society.
  • For information, news, events and resources aimed at social care practitioners see the Putting people first: Transforming adult social care website, which is designed to help you implement personalised care, promote good practice and knowledge-sharing, and deliver improved outcomes for people.


We hope you will find this material helpful in your first year as a social worker. However, we recognise that this will not provide you with all the answers. You will need to discuss your practice with your supervisor, raise any ethical dilemmas and be reflective in your work. Use the Portfolio (Word file) document to record your reflection on this outcome statement.