Report 37: Personalisation, productivity and efficiency
Personalisation, productivity and efficiency
'Properly introduced and under the right conditions, choice can produce higher-quality and more efficient services.' (13)
By Sarah Carr, Senior Research Analyst, Social Care Institute for Excellence
Published: December 2010
Review date: December 2013
This report focuses on the potential for personalisation, particularly self-directed support and personal budgets, to result in cost-efficiencies and improved productivity as well as improved care and support.
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Key messages
A summary of the main messages from the report.
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Introduction
What is the issue and why is it important?
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Business processes
How self-directed support could deliver efficiencies in business processes in councils.
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Impact on costs
Looking at the cost impact when individuals purchase support.
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External support
The impact of external support and user-led organisations on efficiency for personal budget holders.
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Community capacity
How self-directed support can reduce social isolation and the need for paid support.
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Prevention
How self-directed support could help to prevent needs escalating and avoid crisis admissions.
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Other approaches
How equipment, adaptations, reablement and housing arrangements can reduce the need for intensive support.
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Direct payments
Read a summary of the key messages from research and an overview of innovative practice.
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Personal budgets
Evidence gathered from the implementation of personal budgets in the UK.
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Conclusions
A round-up of the main points discussed in the report.
