Report 37: Personalisation, productivity and efficiency

Personalisation, productivity and efficiency

'Properly introduced and under the right conditions, choice can produce higher-quality and more efficient services.' (13)

By Sarah Carr, Senior Research Analyst, Social Care Institute for Excellence

Published: December 2010

Review date: December 2013

This report focuses on the potential for personalisation, particularly self-directed support and personal budgets, to result in cost-efficiencies and improved productivity as well as improved care and support.

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