Report 47: User involvement in adult safeguarding

Learning from audits

We are asking staff to check if service users are invited to case conferences, how this was communicated to them, and about follow up. This is different from before.

Royal Borough of Kengsington and Chelsea, Safeguarding Adults Coordinator, Mary Wynne

Introduction

'No secrets' stated that agencies should routinely gather information on the outcomes of investigations and users' views on how well this has worked for them.(18) It is clear from the case studies that auditing involvement is working well in terms of learning from experience and changing staff attitudes. This section contains in-depth case studies explain the learning in specific areas that has arisen from audit, feedback and review processes.

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