SCIE Resource guide 1: Families that have alcohol and mental health problems: a template for partnership working

Published June 2003

Context

This resource guide is about delivering high quality, coordinated services to families with parents who misuse alcohol or who have mental health problems. It recognises that promoting the well-being of children and keeping them safe should be achieved, wherever possible, by providing support for parents in bringing up their children and by ensuring that children do not take on excessive or inappropriate caring roles in their family.

Purpose

The guide encourages local authorities to adopt a protocol to further good practice and offers a template for agencies to use to develop better, more family-centred approaches to working with families with parents with alcohol and mental health problems.

Audience

The guide is aimed at senior managers in children's services and adults' services in local authorities. It is also aimed at senior managers in other services that may be involved with families with alcohol and mental health problems such as local health services.

Messages from the resource guide

Getting your protocol underway

Before developing your protocol:

identify the desired outcomes
identify key players
involve service users and their supporters
identify relevant legislation and accompanying guidance
identify what is already in place and what still needs integrating
identify any gaps in working together

Features of a protocol for partnership working

Include instructions and role requirements. Include instructions and requirements about people's roles and tasks to relieve the 'Where does my job end?' anxiety that many workers experience. For example, you may want to include an appendix with addresses and contact numbers for all teams and agencies involved in the care of families with drug and or alcohol problems, along with a referral flow chart.
Be authoritative. Workers must know where the authority for the instructions and requirements comes from. For example, you could include the signatures of all the relevant chief executives, and give the protocol the status of a 'must do' document.
Include legislation, policy and procedure. Collaborative working must take account of the law and any related guidance and must be linked to local policies, protocols and procedures.
Be easy to use. Make sure the language is in plain English and is of an appropriate tone. Do not assume that all staff involved will know all terms - explain each one the first time or include a glossary. Also make sure the design and layout is user-friendly. It may well be worth investing in having this professionally done as this will also add to the status of the protocol.
Help people to think and act differently. An effective protocol should be specific about new ways of working and address key issues. For example, you may want to acknowledge that for some cases, departmental financial issues will cross boundaries and advise that negotiation take place away from the family and cost sharing be considered.
Have a user-led approach. The protocol should at all times have the welfare of families in mind and encourage workers to work together and negotiate boundaries for the good of the families.
Be implemented. Lastly, once the protocol is written, you must get it out to the relevant people, get them using it, measure its effectiveness and keep it up-to-date. This is no easy task and time and effort should be spend on getting this part of it right. After all there is no point in having a good protocol if no one uses it.

To find out more

Resource guide 01: Families that have alcohol and mental health problems: a template for partnership working is avaiable in full on this website. Use the links on the left to move between the sections

You can also download a full PDF version.