Defining Excellence – Excellence in Domiciliary Care

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Messages for practice

  1. Excellence is achievable in domiciliary care, even when visits are short or infrequent.
  2. A good relationship between staff and people using services is vital. This requires continuity of staff, so that they can really get to know the person they are supporting.
  3. Matching staff and people using services, so that there are shared interests, can help achieve excellent home care.
  4. Staff who are passionate about what they do, and who have a “yes, I can do that' attitude, find their work more rewarding and tend to provide a better service.
  5. Working closely with the families of people who use services can really help to ensure that the right care is in place.
  6. People using services should be given the opportunity to be involved in choosing staff and helping to run services.

What is the video about?

People who use services get together with a social care academic and a leader in the home care sector to discuss how excellence can be achieved in domiciliary care. We see examples of excellence in support offered to older people, people with learning disabilities and people with physical disabilities in their own homes. Much of the focus is on the relationship between staff members and the people they support because getting that right is fundamental to excellent care.

Who will find this useful?

Domiciliary care workers and managers; commissioners of domiciliary care; people who use services and families.