How we work
SCIE aims to provide the highest levels of customer service to meet your training and consultancy needs.
A member of the Training and Consultancy support team will field your initial enquiry, and they will discuss your requirements and advise you of the options available for SCIE support. If necessary, a SCIE expert will visit you to explore your particular issues and talk through alternative approaches to meeting your needs.
We will provide a detailed proposal setting out how we propose to support you, including our training programme or consultancy approach; the experts who will deliver our support; timescales; and costs.
While we are working with you, our quality assurance processes will ensure that we regularly check that we are meeting your needs. Any written outputs required will be provided in the format of your choice, and go through rigorous quality control.
We will ask for your feedback on conclusion of our involvement, and we will follow up after a suitable period to check the impact our support has had on working practice.
Should you have any concerns over the support we have provided which you feel have not been adequately addressed, an escalation procedure will allow you to raise issues with a member of our Executive Management Team.
Whatever your requirements, you can be assured that SCIE shares your commitment to service excellence.