Induction Standards for Northern Ireland

Standard 4: Communicate effectively: Use communication techniques

It is really important to recognise that people are individuals. The way you communicate with Mrs A will probably be different from the way you communicate with Mrs B. Similarly, each of them will communicate with you in different ways. You need to know what is important for each of them, including very basic things such as what they want to be called or how they like their tea. Every individual has different ways of communicating.

Look at the following resources:

Check your understanding

  • How easy is it for you to communicate with the people you support? What are the problems? How do you think they can be solved?
  • Think of one person you work with who has problems with communication. Make a list of the ways you and your colleagues communicate with one another.

Did you know?

  • Sensory impairment can refer to the impairment of any of the senses, however, ‘dual sensory impairment’ usually refers to the impairment of hearing and vision. How might you communicate with someone with dual sensory impairment?

Record what you have learned

  • Your organisation may have a Learning Record Form. If so, use that to write down what you have learned and any questions you might have. Otherwise you can use our Learning Record Form.

Overcoming difficulties in promoting communication

You need to know how to break down difficulties in communication. Often a person’s care plan will help you in this. For example, it might say that because Mr C is deaf in his left ear, you need to stand so that you are facing his right-hand side. Communication can be facilitated with some service users by the use of images and symbols. Some people may not have a sensory impairment for there to be difficulties in communication: they may not have English as their first language or they may have a learning disability.

Look at the following resources:

Check your understanding

  • On a piece of paper make a list of five things that can make communication difficult. Then make a note of any solutions you can think of against each difficluty.

Did you know?

  • It isn’t always obvious that someone finds communication difficult.

Record what you have learned

  • Your organisation may have a Learning Record Form. If so, use that to write down what you have learned and any questions you might have. Otherwise you can use our Learning Record Form.