Participation - people who use services and carers audit

Providing people who use services with a say in how services are delivered is one of the key principles in making them effective. There are a number of ways in which people who use services and carers can participate in people management and this audit aims to help you improve your practice in this area.

The audit covers the participation of both people who use services and carers, although there are different ways of involving both these groups and the emphasis is on the involvement of people who use services themselves. Some questions will relate to both people who use services and carers or advocates, and some will refer to each group separately.

There are 21 questions spread over pages. If you would like to prepare your answers, you can view and print all the questions first. Otherwise, you can start the audit below.

Please select your answers to the questions below. Questions marked with an asterisk (*) and highlighted must be answered before you can move on to the next page. Click on 'clear' at the bottom of the page to clear your selections and start the page again.

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Management

1. People who use services are most able to benefit from competent and accountable management of the service by being involved in the management of the services they receive and the care environment (e.g. a residential home).

Are people who use services involved in the management of the services they receive? *

2. Does the organisation: